Frequently Asked Questions
Do you have a question about your tickets? You may find the answer in one of our frequently asked questions. Do you have another question? Contact us at tickets@grandbigard.be.
General
What is WonderLights?
As soon as night falls, our lantern trail takes you on a journey from the jungle to the ocean world. For our youngest visitors, a captivating winter garden awaits where magic comes alive, complete with fairies, a pegasus, and even a WonderLights Express train!
Where does WonderLights take place?
WonderLights Brussels takes place at the park of the Groot-Bijgaarden Castle.
Who is WonderLights suitable for?
For all ages and is to be enjoyed by everyone.
What are the opening and closing times and which dates is it open?
WonderLights Brussels enchants the Castle of Groot-Bijgaarden to 25 February 2024. Explore our opening hours and secure your visit now.
Gates open: 18:00 – 21:30 (last entry)
Event closes: 22:00Important information for an enjoyable visit
Parking addressA. GOSSETLAAN 9
Tips
1702 GROOT-BIJGAARDENPrepare for a cold winter evening. Don't forget your umbrella, boots and warm clothes!
You can warm yourself in the greenhouse and enjoy a French fries and mulled wine.
The park is open from 17:00 to 22:00.
Your visit
Can we take pictures?
Yes, we recommend that you bring your camera.
How Long does it take?
On average people spent 1,5 hours at the event. The walking route is approximately 1.7 km.
Is WonderLights suitable for children?
WonderLights is suitable for children, but anyone under 16 must be accompanied by an adult. Tickets are free for children under 3 years old.
What should I wear?
It is an outdoor activity: please wear appropriate outdoor clothing and boots for the winter.
Can I smoke or vape during the experience?
Although it is an outdoor experience, we will ask you not to smoke on the grounds of the castle.
Are toilets available on site?
Toilets are available on site and are cleaned regularly. We will ask 0,50 EUR per toilet visit.
Can I bring bicycles into WonderLights?
No adult or children bicycles are allowed in the park.
Can I bring my dog?
Dogs are not allowed in the park.
What happens if it rains?
If it is raining but access can still be guaranteed to the experience, we invite you to bring an umbrella or a jacket suitable for the rain. It is an outdoor activity: please wear appropriate outdoor clothing and footwear for winter.
Food and Drinks
Where can I eat or drink?
In the greenhouse of the park, you will find our WonderLights Café. We offer French fries, hamburgers, lots of mulled wine, hot chocolate, and other drinks.
How can I pay for food and drinks?
You can pay by cash, bancontact or credit card in the WonderLight Café.
Is the WonderLight Café of suitable for children?
Yes, The WonderLight Café is perfect for the whole family.
Can I bring my own food and drinks to WonderLight?
It is forbidden to consume your own drinks, alcohol or food during the visit. Experience a culinary surprise with our WonderLight Café.
I have questions regarding the WonderLight Café. Who can I contact?
Please contact info@wonderlights.be.
Accessibility
Is the park accessible for wheelchair users?
The park is accessible for wheelchair users, on your own risks. We recommend asking for a strong companion to assist you. There are cobblestones on the entrance bridge and here it is best to pull the wheelchair. Stairs in the park can always be avoided by the wheelchair user.
Do you offer a free ticket for a personal assistant of wheelchair users?
A wheelchair user purchasing a ticket may bring one essential carer companion free of charge. The companion may present himself at the entrance and receive a free access.
PLEASE NOTE: You do not need to purchase a ticket for the essential carer. If you do, we will not be able to refund you this ticket!
Itinerary & Car park
How do I get to the castle and by public transport?
The event is accessible by car and public transport.
Isidoor van Beverenstraat 5
By train
1702 Groot-BijgaardenPlan your journey here.
Get off at Groot-Bijgaarden station and step to Isidoor Van Beverenstraat 5 (10 min walking distance).
By busPlan your journey here.
De Lijn 136 (Brussels South): stop Church (Groot-Bijgaarden), step to Isidoor Van Beverenstraat 5
De Lijn 355 (Brussels North): stop Church (Groot-Bijgaarden), step to Isidoor Van Beverenstraat 5
De Lijn 810 (Halle): stop Church (Groot-Bijgaarden), step to Isidoor Van Beverenstraat 5
By tramPlan your journey here.
Tram 19 (Simonis): stop -Dansaertpark (Groot-Bijgaarden), step to: Brusselstraat -> Gemeenteplein -> Isidoor Van Beverenstraat 5
How do I get to WonderLights?
WonderLights is accessible by car or public transport.
Is there a car park for WonderLights Brussels?
Car park:
A. Gossetlaan 9 - 1702 Groot-Bijgaarden
Our parkingboys will guide you to the right place.You can buy your parking ticket on this page for 6 EUR per car. The car park is only accessible on presentation of your parking ticket and for the entire visit.
Take advantage of our shuttle service that will bring you safely to WonderLights.
Is there a parking space for disabled visitors for WonderLights Brussels?
We recommend dropping off the disabled person at the entrance of the park and then park the car in the car park of Hocké.
A. Gossetlaan 9 - 1702 Groot-Bijgaarden
Our parkingboys will guide you to the right place.Take advantage of our shuttle service that will bring you safely to the WonderLights.
Tickets
Where can I buy tickets?
You can buy tickets here or on the spot by cash, bancontact or credit card, if entrance tickets are still available.
Can I buy tickets on the spot?
Yes, you can buy tickets at the box office on the day IF the event is not sold out.
How much do tickets cost?
Please find our prices on our ticket page.
Do I need to book in advance?
To avoid disappointment please book your tickets in advance – popular dates sell out fast. It is possible to buy tickets at the box office on the visiting day, if the event is not sold out.
Is it necessary to print the tickets?
No, you can show the tickets on your smartphone.
Can I change the date of my ticket?
You can change the visiting date yourself by clicking on the link of your ticket and going through the steps. Tickets are never refundable.
What is the refund policy?
In the unlikely event that we need to cancel the event, you can receive a refund. We will inform everyone via email and our social media outlets as soon as possible. Always check your spam for any communication from us! Under any other circumstances the tickets are non-refundable. This is also mentioned in the general terms and conditions of the event.
How/when will I receive my tickets?
After payment, you will immediately receive the tickets in your mailbox. If you have not received them, please contact contact@grandbigard.be.
After payment you can immediately download and save your tickets.
Always check your spam.
I can’t find my tickets or have lost them, what should I do?
Upon completing your ticket purchase, you will receive a confirmation e-mail and your tickets.
You can also email us at info@wonderlights.be, if you cannot find your tickets. Please make sure to include as much information as possible, such as the location, order number, name & email address used to book the tickets.
Please note: our customer service team can not respond to you instantly and usually require at least 24 hours to respond to any queries. Check your tickets at least 2 days before the event.
Do I receive a discount if I come with a group?
From 15 people, you get 1 EUR discount per person on the normal price. You need to book your tickets online. Do you have more questions regarding group bookings, please contact info@wonderlights.be.
Contact
Where do I write to for any partnership request?
Please contact contact@grandbigard.be.
Do you have a contact for influencers, media or press?
Please contact contact@grandbigard.be.