Frequently Asked Questions
Do you have a question about your tickets? You may find the answer in one of our frequently asked questions. Do you have another question? Contact us at firstname.lastname@example.org.
What is Floralia Brussels?
The annual flower exhibition in the park of the castle of Groot-Bijgaarden.
Where does Floralia Brussels take place?Floralia Brussels takes place at the Castle of Grand-Bigard.
Who is Floralia Brussels suitable for?
For all ages and is to be enjoyed by everyone. Voor alle leeftijden en het is voor iedereen toegankelijk.
What are the opening and closing times and which dates is it open?
Our Spring event is open from 1 April to 4 May 2023.
Gates open: 10:00 – 17:30 (last entry)
Event closes: 18:00
Can I bring bicycles to Floralia Brussels?
Er zijn geen volwassen- of kinderfietsen toegestaan in het park.
How much do tickets cost?
Please find our prices on our ticket page.
How Long does it take?
On average people spent 1,5 hours at the event. The walking route is approximately 2 km.
What should I wear?
It is an outdoor activity: please wear appropriate outdoor clothing and boots to protect against rain.
Can I smoke or vape during the experience?
Although it is an outdoor experience, we will ask you not to smoke on the grounds of the castle.
Are toilets available on site?
Toilets are available on site and are cleaned regularly. We will ask 0,50 EUR per toilet visit.
Can I bring my dog?Dogs are allowed on a leash. We ask that you keep the park clean and bring dog waste bags.
Can we take pictures?
Yes, we recommend that you bring your camera.
What happens if it rains?
If it is raining but access can still be guaranteed to the experience, we invite you to bring an umbrella or a jacket suitable for the rain.
Food and Drinks
Where can I eat or drink?
In the greenhouse of the park, you will find the cafetaria where you can enjoy a lunch.
It is forbidden to bring your own picnic.
I have questions regarding the cafeteria of Floralia Brussels. Who can I contact?
Is the park accessible for wheelchair users?
The park is accessible for wheelchair users, on your own risks. We recommend asking for a strong companion to assist you. There are cobblestones on the entrance bridge and here it is best to pull the wheelchair. Stairs in the park can always be avoided by the wheelchair user.
Do you offer a free ticket for a personal assistant of wheelchair users?
A wheelchair user purchasing a ticket may bring one essential carer companion free of charge. The companion may present himself at the entrance and receive a free access.
PLEASE NOTE: You do not need to purchase a ticket for the essential carer. If you do, we will not be able to refund you this ticket!
Itinerary & Car park
Is there a car park?
The car park is available in the field across the entrance bridge.
You can buy your parking ticket on this page or on the spot for 5 EUR per car. The car park is only accessible on presentation of your parking ticket and for the entire visit.
How do I get to the castle and by public transport?
Floralia Brussels is accessible by car and public transport. Click here for more information.
Is there a parking space for disabled visitors?
Yes, Floralia Brussels is wheelchair and mobility scooter accessible. Disabled parking is available in the field across the entrance bridge.
Where can I buy tickets?
You can buy tickets here or on the spot by cash, bancontact or credit card, if entrance tickets are still available.
Can I buy tickets on the spot?
Yes, you can buy tickets at the box office on the day IF the event is not sold out.
Do I need to book in advance?
To avoid disappointment please book your tickets in advance – popular dates sell out fast. It is possible to buy tickets at the box office on the visiting day, if the event is not sold out.
Is it necessary to print the tickets?
No, you can show the tickets on your smartphone.
Can I change the date of my ticket?
You can change the visiting date yourself by clicking on the link of your ticket and going through the steps. Tickets are never refundable.
What is the refund policy?
In the unlikely event that we need to cancel Floralia Brussels, you can receive a refund. We will inform everyone via email and our social media outlets as soon as possible. Always check your spam for any communication from us! Under any other circumstances the Floralia tickets are non-refundable. This is also mentioned in the general terms and conditions of the event.
How/when will I receive my tickets?
After payment, you will immediately receive the tickets in your mailbox. If you have not received them, please contact email@example.com.
After payment you can immediately download and save your tickets.
Always check your spam.
Do I receive a discount if I come with a group?
From 20 people, you get a 3 EUR discount per person on the normal price (13.00 EUR pp. instead of 16.00 EUR pp.). We recommend that you book your tickets online. Do you have more questions regarding group bookings, please contact firstname.lastname@example.org.
Where do I write to for any partnership request?
Do you have a contact for influencers, media or press?